RETURNS POLICY
If you are not satisfied with your purchase, we are happy to refund products returned within 14 days of delivery. Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Your refund will be credited to the original payment method.
HOW TO MAKE A RETURN
Return your goods with your sales invoice and simply note down the reason for return on your sales invoice. Please follow the steps below for returning your items to us:
- The item must be repacked in the same condition as it was received with labels and tags still attached.
- Attach a label with our address as below:
Mullaco Dewsbury Supermarket, Slaithwaite Road, Dewsbury, West Yorkshire, England, WF12 0AA
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Obtain a postage receipt; this will act as your proof of return.
- Return will be at your expense and is not refundable by Mullaco Online unless the returned item is faulty, damaged or incorrectly sent.
REFUNDS
- Refunds will be processed in accordance with our returns policy.
- Items must be returned in their original condition within 14 days of delivery.
- Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
- After you have received the email please allow up to 14 working days for the refund to be credited to your account.
- If the product is returned because it is defective or not the one you ordered we will issue a full refund including the delivery charge after our inspection has taken place.
EXCHANGES
We can only offer an exchange for faulty or incorrectly sent items. Unfortunately, we are not able to offer exchanges for other reasons at this time. If you would like a refund for an item then please return the item as described above and we will happily process a refund for you.
If you have any other question relating to Returns and Refunds, please email us at sales@mullacoonline.com.
